Please note that our items are handmade and no two are alike. We take pride in our work and never ship anything that we wouldn't buy for ourselves or our family and friends. If there is an oversight on our part, or something has become damaged please feel free to contact us and we will make it right. We don't accept returns, but we do make exceptions if there is a problem as we truly want you to be happy. We ship all items w/in 5-7 business days and ship USPS first class or priority depending on weight and size of order. Both methods include tracking. Please contact me if you desire to insure the package.